The CMO Lens

Randy Susan Wagner

chief trans4mer


The CMO's job is not a new ad campaign. It's to build a brand new future and fully activate brand potential. Not just selling what you make now. Visioning what you can offer. Trans4ming your brand through every touch point. Finding the most effective, efficient pathways to continually best serve audiences and expand EBITDA.


Yet not every enterprise needs a full time CMO. From Fortune 100 titans to early stage start-ups, I've been told part of my value is keeping any enterprise focused on maximizing brand power that will fuel sustainable growth. The goal is trans4ming brands into expansion engines in ever-faster moving, global markets. Every action is aligned to optimize business success ... now and moving forward.


branding ≠ marketing

Marketing people think branding is part of marketing. 


Branding people know marketing is only one part of branding.


The best branded organizations know every touchpoint is an opportunity. There's a constant quest for new and better ways to serve customers. Better benefits are made consistent and clear. 


Being open to branding opportunity means not just staying ahead of the curve... 


It's seeing when, where and how best to reinvent which curve. 


Branding at its best becomes a magnet. It can pull together your best people ... across the enterprise ... to embrace your brand idea. Own it. And deliver it through every business dimension. That's how an active branding culture drives sustainable success. Branding means fully operationalizing brand ideas. 


alignment matters

A branding intervention™ unites talent to change embedded thinking & align action to amplify results across your enterprise.


It begins with recognizing what needs to happen differently. Then pinpointing the ownable insight which can drive different results. And engaging the right resources ~ both internal and external ~ to customize your execution for success.


Sustainable growth is rooted in operationalizing brand concepts. Rethink your business as a series of potentially more powerful branded actions. "Connect the dots." And make sure there's  ownership across all key audiences. 


Interventions don't require huge amounts of time or budget. The "must" is engaging leaders and 'get-it-done' resources ... both essential to move FAST.


where's the fire?

Beyond traditional marketing, part of my early business training was scenario planning. Working with top management on their strategic growth priorities at companies like Chrysler, Citibank, Colgate and Campbell's (yes, it all began with "C"!). 


Finding innovative ways to get ahead of the curve became a necessity. Back then, fast-to-market was nine months to a year. Without a full sense of market trajectory, any good strategy could miss the trendline ... completely


Today, that approach has become a built-in scanner for what I call 'bonfires on the horizon'


The future is happening somewhere ... now


These CMO-eyes are trained to look. See not just the fire, but it's source. And adapt ... to fuel real growth.

success is never guaranteed

Yet wherever collaborative brand interventions have been activated and embraced ~ with fresh angles of vision ~ there's been remarkable, sustainable success.

  • Campbell Soup's PREGO ~ co-invented back in 1986 because our team thought this thing called ethnic foods was going to be "big" ~ soon passed the market leader. With more smart branding, last check, it retains it's #1 position.
  • Citibank's Citigold ~ conceived in 1988, well before the over-metalicizing of market tiers ~ now has a new marketing push. (I smiled reading some of my own copy, many years later, as I just signed up!) 
  • McDonald's "i'm lovin' it" campaign ~ inspired by a whole new strategy which engaged creative teams ~ is still working. Now in its 18th year! Around the globe.
  • Orbitz overtook the #2 position of Travelocity in the online travel space with a future-focused, two-prong strategy, leveraging a sharply targeted brand portfolio. Results outperformed market leaders who were 'buying share' and losing margin. This first real portfolio strategy now has redefined how today's OTA leaders do business.  
  • AutoTrader.ca was relauched with digital smarts, combined with a fully integrated branding campaign, prepping the business for that marketplace's major shift to mobile.  This not only reversed the downward spiral, but helped to catapult the restaged site into lead position. We stole significant share from Kijiji (eBay Canada). Our campaign won the top Effie for most effective  communications in Canada, across all categories, in the year of its relaunch.

Branding Intervention?

Interventions are focused efforts to change embedded thinking + action.

It does NOT require a crisis.
It does require recognizing and reinventing what can happen differently to build different results. 

Sustainable growth comes from systematic trans4mation. Rethink any business as a series of potentially more powerful, connected events. And you can engage customers to come along with you. 

Fresh perspective, through an experience-sharp lens can help deliver...

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